tbd88's Privacy Policy

About the Privacy Policy

This Privacy Policy ("Policy") is prepared and published by the authority operating the tbd88 online gaming platform ("we", "us"). This Policy describes what kind of information we collect from individuals ("you", "user") who use our website and related services ("Services"), how we use it, and how we keep it secure.

By using tbd88's Services, you will be considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, you are requested to refrain from using our Services.

We believe that protecting user privacy is one of the most important responsibilities of an online platform. That is why we take the utmost care in storing and managing your information.

Main Purposes for Using Your Information

tbd88 uses your personal information for the following legitimate purposes:

1. Account Management & Verification:
We verify your identity to create, manage, and secure your account. This ensures that only eligible individuals can use our Services.

2. Processing Financial Transactions:
We use your financial information to correctly process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.

3. Providing Customer Support:
Our support team may use your account information to quickly resolve any complaints, questions, or issues you have. This is essential for properly running our 24/7 live chat and email support.

4. Fraud & Money Laundering Prevention:
We monitor suspicious activity to protect the interests of all users. This helps keep our platform safe and fair.

5. Service Improvement:
By analysing user behaviour, we continuously improve the experience on our platform.

6. Ensuring Responsible Gaming:
By analysing your gameplay data, we may provide you with responsible gaming guidance where needed.

Limited Disclosure Policy

tbd88 generally does not share your personal information with third parties. However, limited disclosure may occur in the specific circumstances listed below:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Legal Obligations: Information may be provided in compliance with a valid order from a government authority or court.
• Anti-Fraud Agencies: Information may be provided to relevant authorities to prevent money laundering and fraud.
• Technology Service Providers: Technology partners engaged to operate the platform are contractually bound to comply with our privacy policy.
• With Your Consent: Outside the cases mentioned above, no information is disclosed without your explicit permission.

Security Technologies & Methods

tbd88 uses industry-standard security technologies to protect your information. Our key security measures are as follows:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted, making it impossible for third parties to intercept.
• Encrypted Database: Stored sensitive information is protected by strong encryption algorithms.
• Firewall & Intrusion Detection: Active protection measures against unauthorised access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Security assessments are conducted regularly by third-party specialists.
• Staff Training: All our staff are trained in handling confidential information and are bound by confidentiality agreements.

Retention Policy

We retain your information only for as long as necessary to fulfil the original purpose for which it was collected, or to comply with legal obligations. The general retention policy is as follows:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction and identity-related information is retained for a specified period as required by applicable law.
• Marketing Information: After you withdraw your consent, your information will not be used for further communications.
• Transaction Records: Retained for the applicable period in compliance with financial regulations.

Once the designated retention period ends, we securely and permanently delete your information or remove any personally identifiable elements.

Age Restriction Policy

tbd88 services are available only to individuals aged 21 or older. We do not intentionally collect any personal information from minors.

An age verification process is followed during account registration. If we find that a minor has provided information, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our platform, please inform our support team. To learn more about responsible gaming, visit our Responsible Gaming page.

Notice of Changes

tbd88 may update this privacy policy from time to time. The policy may be revised considering changes to the service, legal requirements, or user convenience.

If any significant changes occur, we will notify you via your registered email or through a notice on the platform. You can see when the policy was last changed by checking the "Last Updated" date at the top of this page.

If you continue to use our services after the updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.

Support & Contact Options

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact our support team:

• 24/7 Live Chat: Get instant assistance at any time using the live chat feature on our website.
• Email: [email protected] — Write in Bengali or English, we respond in both languages.

For privacy-related requests, you may need to provide some information to verify your account. This ensures that only the actual account owner can make information-related requests.